FAQ

1) How long will it take to get my Canvas?

Your canvas will be delivered within 7 working days.

2) What if I only have an actual photo and not a digital file, can you work from that?

No problem, we can make canvas prints from an actual photo or piece of flat artwork.  You can post your photo to us, we  will make a high resolution scan (at no extra cost) and return your photo with your canvas.  We can also email the digital file back to you and it is all included in the price.

3) Do you offer any guarantees?

Your purchase comes with our 100% satisfaction guarantee.  If you are not happy with your canvas print, simply return the Canvas in its original packing within 10 days of you receiving it. No questions asked.  The refund will be made to your credit card account as soon as we receive your return in good order. Shipping costs will not be refunded.

4) How long will my canvas prints last?

Under normal lighting conditions, your canvas prints will last 75 years because of the acid free canvas printing process and canvas material.

5) What materials do you use? i.e. ink, canvas, frames etc.

We have spent over 15 months researching the best materials to use for Giclée art printing. Only special UV pigmented inks are used for long lasting fade resistance and a high quality acid free 100% cotton canvas which weighs in at 345gsm! the canvas is then mounted on a solid Pine expandable frame and 2 x coats of lacquer are added to ensure quality and durability. 

6) What is the resolution of your printers?

Our printing machines can print up to an impressive 1200dpi and deliver a super sharp image with no banding. 

7) Can I display my canvas prints outside?

In a word, NO, canvas prints are for indoor use only.

8) How do I clean my Canvas prints?

Remove your canvas print from the wall, use one had to support the underneath and with a damp cloth gently clean the canvas print, but be careful not to use too much pressure.

9) What Is a Giclée Print?

Giclée fine art print refers to a digital reproduction using state of the art inkjet technology. The name comes from the French word Giclée (pronounced Zhee-Clay) that means “fine spray". Not any digital print is a Giclée however, only digital prints that are created on special high resolution printers utilizing specially formulated inks and media under strict printing standards. The media is carried by a spinning roller while infinitely small pixels of rich, vibrant inks are sprayed on it at a very high speed. This renders an amazingly smooth and consistent image true to the original painting or photograph, a superb quality fine art reproduction.